This course will provide dentists with tools and strategies to proactively identify risks and employ steps to effectively minimize those risks. Topics will include what you should know when considering patient refunds, how to determine when it may be time to dismiss a patient and identify what forms and letters to use.

Objectives:

• Employ effective communication with patients.
• Consider if a refund is appropriate.
• Decide if it’s time to dismiss a patient.

ISDS is an approved continuing education (CE) sponsor in the State of Illinois. Courses offered by ISDS, including this one, are approved for CE credit under the Illinois Dental Practice Act for license renewals, including both dentists and dental hygienists.